IT Service and Support – How to Choose an IT Service and Support Provider

Choosing an IT service and support provider can be a daunting prospect. With so many players in the market, the choice is bewildering, and there are so many factors to consider. We've created this guide to help you identify the most important factors to consider when choosing a partner for your IT service and support. IT Services

Business focus

IT service and support partner should be able to build a bridge between your expressed needs and the technical details of their solution and explain their proposal in terms that you can easily understand.

Cultural fit

Remember, members of this IT service and support team will be visiting your premises, dealing with your staff and possibly training them in how to use new software and hardware. New IT systems bring changes, and change is something that many people find difficult. You're looking for people who can offer the right level of tactful, patient IT support, regardless of how technically literate your team is. IT Repair

Price and value

Obviously, the price is a factor in your choice of IT service and support partner. Obtain proposals from a few suppliers and compare prices between them by all means - but do make sure you are comparing like with like. If prices differ, look carefully at what is being offered.

Breadth of expertise

IT service and support are a broad church, encompassing a range of areas including networks, servers, email, mobile communications, backup, remote support, data storage, accounting and operational support, VoIP telephone systems and more. The key point to consider is whether a supplier can offer you IT service and support in every area that's relevant to your business - now, and in the future. IT Support


Qualifications from reputable third parties are an important indicator of an IT service and support provider's skill and application. Accreditations such as becoming a Microsoft Certified Partner are hard-won, only being acquired by firms who can demonstrate consistent, reliable skills and prove their knowledge with the products of a reputable brand. IT Maintenance

Integrated skills

Closely related to the question of the breadth of expertise is the issue of integrated IT service and support. Having multiple skills is great, but the real value is generated when they all come together in the service of your business.

Size of team

IT service and support providers vary widely regarding the size of the team that they offer, from small teams and one-person operations right up to much larger concerns with hundreds of personnel. IT Installation